For this past week I have been doing some serious research on a scam that I have gotten sucked into, without realizing it.
Back in December of 2007 I had a guy with a Hydro One Badge come to my door, and tell me that their payment plans would be changing soon, and they wanted to make sure that I was getting the best rates possible from them. Seeing his badge, I figure, seems legit to me, I will listen to his speel. He told me about how hydro costs would be going up soon, and that they wanted to make sure we we getting the lowest rate possible, and all I would have to do is sign this contract and we wouldn’t be affected by the rate increases.
This sounded legit to me, as he was wearing a hydro one badge, and told me he worked for hydro one, so I signed on the dotted line. Within a few days, I discovered that I had been duped… This guy didn’t really work for hydro one, he worked for Universal Power. So I immediatly called, and told them I wasn’t impressed with this practice, and wanted them to cancel my service with them, the staff member I spoke with assured me that, if I sent them a letter, and didn’t cash the “sign on check” that they gave me, then they could cancel my service.
I did these things, and figured I was done with Universal Power. During the year, I noticed my bill was always just a little bit higher than it usually was, but, didn’t think much of it, figured costs were going up a bit, but it wasn’t a huge deal. Then, I got my most recent bill, it was DOUBLE what I usually pay. So I called up Hydro One, and asked what was going on, they told it it was because of my Hydro Retailer, which was Universal Power. I was shocked, as I was under the impression that I was rid of them.
After many hours on the phone, and many emails, it turns out, that even though they told me they canceled my account, they didn’t, and they have infact been my hydro retailer for the past year, and if I wanted to get out of the contract, it would cost me $600+.
So I’ve now been doing a lot of research, and want to pass along what I’ve learned to anyone else who has fallen prey to scams like this one. I will be making a phone call on Monday to put this into affect, and will report back if it works.
In order to get out of your Universal Contract, there are a few things you can do.
1 – leave the province.. a little drastic, but it works, because they only provide in Ontario and British Columbia.
2 – move into a residence where you don’t pay the hydro (i.e. Hydro is included in your rent) Universal cannot charge you for something you don’t have in your name. If you go with this route, and hydro is not included in the residence you are moving to, talk to the landlord, explain the situation, if they are good, they will understand, and help you by putting the hydro in their name, and will write a letter to Universal, explaining that you pay X amount of dollars to “landlord” which is the cost of the rent, and the hydro. Then just have the landlord send you the bill every month, and you pay it, or give him or her the money for it.
3 – which is what I am aiming for on Monday. Changing the name of the account. I will be calling hydro one on Monday to change the account over to Jennifer’s name, this will change the account number, and will then void the contract with Universal Power, because I no longer pay hydro, my wife does, and she didn’t sign the contract, I did.
If you have had any dealings with Universal Power, please share how you dealt/are dealing with it. This is a scam, and we shouldn’t have to go through such high costs.
The following 2 part video was an episode of “The Market” on CBC, all about hydro resellers, and the scam that they are.
Part 1
Part 2
Now for some other reading, here are just a few of the thing I found when searching these scam artists:
More complaints about the scam
Ontario Residents Complaints about the scam
If you do a quick google search, you will find a LOT of information about this scam.



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